RETURN & EXCHANGE POLICY

At BUTTERFLY’S TEAR, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve made the return and exchange process simple and transparent.

ORDER CANCELLATION

Orders may be canceled within 24 hours of purchase if they have not yet been shipped.
To request a cancellation, please email us at contact@butterflystears.com.

  • If the order has not shipped and your request is made within 24 hours, a full refund will be issued to the original payment method.
  • If the order has already shipped, it is no longer eligible for cancellation, but you may still initiate a return once the product is delivered.

Return Policy

You may request a return within 15 days of delivery. To qualify for a return:

  1. Products must be unopened, unused, undamaged, and in their original packaging.
  2. You must contact our Support Team at contact@butterflystears.comto obtain a Return Merchandise Authorization (RMA) Number before sending any items back.
  • Returns without an authorized RMA number may be rejected.
    1. If the product received is defective or damaged, please include clear photos in your email when requesting a return.
    2. Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

The return address will be provided after your return request has been approved via email.

Items Not Eligible for Return:

  • Final sale or clearance items
  • Opened, used, or damaged products
  • Products with tampered or missing original packaging

EXCHANGE POLICY

Exchanges are available within 15 days of delivery for products with a clear defect or shipment error.

  1. Contact us at contact@butterflystears.com to request an RMA number.
  2. Products must be returned in original, unused condition with full packaging.
  3. Once your exchange request is approved and the product is received, we will replace the item at no additional shipping cost to you.

Unapproved exchanges or items not meeting the eligibility requirements may be declined.

REFUND PROCESS

Once we receive and inspect your returned item, we will notify you via email to confirm the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 7 business days.
  • If you do not see your refund within the expected timeframe, please contact us for assistance.

Questions?

We’re here to help with any questions about your order, returns, or exchanges.
Feel free to reach out to us at contact@butterflystears.com.

Thank you for choosing BUTTERFLY’S TEAR. We’re committed to delivering wellness products with trust and transparency.